diff --git a/CONTRIBUTING.md b/CONTRIBUTING.md
index 68c09bcb..924bfa25 100644
--- a/CONTRIBUTING.md
+++ b/CONTRIBUTING.md
@@ -30,8 +30,12 @@ nothing but ticket management.
 - If you want to report a **bug**, [read "How to file a bug report" below](#how-to-file-a-bug-report)
   and *[use the provided template](#what-should-i-include-in-a-ticket)*.
   You do not need to do anything else with your ticket.
-- If you want to post a **request** of any kind (feature request, documentation
-  request, ...), add `[Request]` to your issue's title (e.g. `[Request] Awesome new feature`).
+- If you want to post a **feature request** or a **documentation request**, add `[Request]`
+  to your issue's title (e.g. `[Request] Awesome new feature`). A question on how to run/change/setup
+  something is **not** what qualifies as a request here, use the
+  [Mailinglist](https://groups.google.com/group/octoprint) or the
+  [Google+ Community](https://plus.google.com/communities/102771308349328485741) for
+  such support issues.
 - If you are a **developer** that wants to brainstorm a pull request or possible
   changes to the plugin system, add [Brainstorming] to your issue's title (e.g.
   `[Brainstorming] New plugin hook for doing some cool stuff`).