3.7 KiB
READ THE FOLLOWING FIRST:
If not already done, please read the "guidelines for contributing" aka the Contribution Guidelines that are linked ^-- just up there in the big yellow box.
Also read the FAQ: https://github.com/foosel/OctoPrint/wiki/FAQ.
This is a bug and feature tracker, please only use it to report bugs or request features within OctoPrint (not OctoPi, not any OctoPrint plugins and not unofficial OctoPrint versions).
Do not seek support here ("I need help with ...", "I have a question ..."), that belongs on the mailing list or the G+ community (both linked in the "guidelines for contributing" linked above, read them!), NOT here.
Mark requests with a "[Request]" prefix in the title please. For bug reports fully fill out the bug reporting template (if you don't know where to find some information - it's all described in the Contribution Guidelines linked up there in the big yellow box).
When reporting a bug do NOT delete ANY lines from the template but those enclosed in [ and ] - and those please DO delete, they are only provided for your information and removing them makes your ticket more readable :)
Make sure any bug you want to report is still present with the CURRENT OctoPrint version and that it does not vanish when you start OctoPrint in safe mode - how to do that is also explained in the Contribution Guidelines linked up there in the big yellow box.
Thank you!
(Before submitting your ticket, please delete this text up to and including the line too - it's only here for you, we already know it by heart ;))
What were you doing?
[Please be as specific as possible here. The maintainers will need to reproduce your issue in order to fix it and that is not possible if they don't know what you did to get it to happen in the first place.
Ideally provide exact steps to follow in order to reproduce your problem:
- ...
- ...
- ...
If you encountered a problem with specific files of any sorts, make sure to also include a link to a file with which to reproduce the problem.]
What did you expect to happen?
What happened instead?
Did the same happen when running OctoPrint in safe mode?
[Try to reproduce your problem in safe mode. You can find information on how to enable safe mode in the Contribution Guidelines.]
Branch & Commit or Version of OctoPrint
[Can be found in the lower left corner of the web interface. ALWAYS INCLUDE.]
Operating System running OctoPrint
[OctoPi, Linux, Windows, MacOS, something else? With version please. OctoPi's version can be found in /etc/octopi_version]
Printer model & used firmware incl. version
[If applicable, always include if unsure.]
Browser and Version of Browser, Operating System running Browser
[If applicable, always include if unsure.]
Link to octoprint.log
[On gist.github.com or pastebin.com. ALWAYS INCLUDE and never truncate. The Contribution Guidelines tell you where to find that.]
Link to contents of terminal tab or serial.log
[On gist.github.com or pastebin.com. If applicable, always include if unsure or reporting communication issues. Never truncate.
serial.log is usually not written due to performance reasons and must be enabled explicitly. Provide at the very least the FULL contents of your terminal tab at the time of the bug occurrence, even if you do not have a serial.log (which the Contribution Guidelines tell you where to find).]
Link to contents of Javascript console in the browser
[On gist.github.com or pastebin.com or alternatively a screenshot. If applicable - always include if unsure or reporting UI issues.
The Contribution Guidelines tell you where to find that.]
Screenshot(s)/video(s) showing the problem:
[If applicable. Always include if unsure or reporting UI issues.]
I have read the FAQ.